​1. It is compulsory to fill in a two part registration prior to entering our home.

REGISTRATION PART I
- to be completed on WhatsApp messaging during the introductory stages
*INITIAL INFORMATION EXCHANGE*
PRE-CONFIRMATION 

🐶🏡🐾❤️
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To help Mindy Poppins telly information between the WhatsApp chat and the Google Form on the laptop. 
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No need to log in.
Copy, paste and fill in answer by texting on WhatsApp.
It's a text template. 
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Pet Parent name:
furkid name:
Gender:
Breed:
Age:
Neutered/not neutered:
Weight:

Does your furkid currently have ticks/fleas:
What is the name of the anti-tick treatment being used at the moment:
How does your furkid react to new people:
How does your furkid react to other dogs:

*Tentative boarding detail* 
CHECK-IN 
Date:
Day of the Week:
Time:

CHECK-OUT 
Date:
Day of the Week:
Time:
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*Do send a video of your furkid over as an initial assessment.*
<end of text template>

REGISTRATION PART II
Kindly tell us more aboutyour furkid(s) at goo.gl/forms/RiVNA05AaG prior to visiting us with your furkid.  This information will help us maintain a safe and fun environment for all guests. We are concerned not only about your dog’s safety and health, but also that of our other guests and our family members. Please take a few moments to tell us about yourself and your best friend. Kindly note that one form entry is for one pet dog. Choose to another entry for your second pet you have more than one furkid.

I'll share my private home address (PamperPup 🐶🏡) once we receive your form submission. For necessary security reasons, this form submission is very important.

*The final and confirmed time slot will be determined by Mindy once the timetable is set for the said date. This process will require time. And also your patience while we get things in order for the house.*

Also, especially because we're completely cage-less and free from kennel. So it gives a lot of freedom to each furkid.

BOOKINGS WHICH HAVE NOT COMPLETED THE ABOVE PROCESSES WILL NOT BE ENTERTAINED.


​2. To help us caregivers in providing services that meet your needs, we strongly recommend information transparency. With accurate information prior to checking in your furkid in our home, we will be able to provide the most suitable care for your furkids. Appreciate if our customers can work together with us in this matter.

3. PamperPup welcomes all breeds of dogs and cats as long as owners are able to provide proof of up-to-date vaccinations. All dogs that attend PamperPup must be at least 16 weeks old and remain current on Rabies, Parainfluenza, Distemper/Parvo and Bordetalla vaccines. PamperPup strongly recommends that any dog attending our facility is current on these vaccines and we reserve the right to deny admission to any dog if these vaccines are not current.  Please be aware that the Bordetella vaccine takes several days to be effective, so we recommend that dogs receive their vaccines at least 7 days before attending PamperPup.  Also note that some dogs can exhibit symptoms of Canine Cough or Bordetella from receiving the vaccine. It is your responsibility to bring your dog’s vaccination records from a licensed veterinarian at enrollment and each time your dog’s vaccines are renewed.  Vaccines that are not administered by a veterinarian can not be accepted because we can not confirm the proper dosage, storage, and administration of those vaccines. Therefore, you will need to be responsible for ensuring that we receive current vaccine records for your dog.  

4. Please be sure that your pets are current for flea, ticks and heartworm medications prior to arriving for a lodging reservation. Kindly note that dogs found with ticks/fleas and lice will be given a tick bath and at the owners expense at an automatic surcharge of RM100.00 per dog. Dogs who check in to PamperPup in a dirty condition will also be given a shower, prices are: RM35 for small dogs, RM45 for medium sized dogs, RM60 for large dogs. Your furkid will interact with other furkids at PamperPup, this is to ensure all furkids at PamperPup are all clean and optimum in wellbeing.

5. Please bring along adequate amount of dog FOOD during check-in. This is to prevent sudden changes to your pet's diet which may cause tummy upsets.

6. Dogs entering the play area for group play must pass a temperament test before entrance (Kindly call us at 011 3311 8945 to make an appointment). This is to ensure that all dogs are friendly and do not have aggressive behavior or tendencies to maintain the integrity of the play area. 

7. We prefer that bookings are made in advance prior to check in date to allow us to determine the availability for your furkids' furcation here at PamperPup. Spots are limited at PamperPup, as we believe in personal care towards your furkid, and to avoid our home from being overcrowded. This is especially important during festive seasons ie Christmas, New Years, CNY, and other major festivities.

8. We appreciate that pet parents fill up the pet profile form at http://goo.gl/forms/RiVNA05AaG  prior to a successful booking. This form entry allows us to better understand your furkid's behavior, needs, and health condition. 
 
9. For day care services and boarding less than 5 days, full payment is required upon check-in. We prefer online transaction/cash deposit (bank detail will be advised accordingly upon confirmation of booking). Otherwise you can choose to pay cash upon confirmation during the visiting session or upon check-in.

Packages agreed upon for day care and boarding service at a lower rate are not refundable. However, in the event of a cancellation request, remainder credit will be kept for other services at PamperPup. Rates will be automatically changed to normal fee structure as per displayed on http://www.pamperpup.com.my/rates.html

10. Here at PamperPup we believe in kennel-free and cage-free boarding. Furkids at PamperPup are grouped accordingly based on size and temperament. The benefits of this method over commercial boarding/day care include more exercise, increased freedom, a high level of socialization and a general fun and pleasant experience away from home. However, there are certain risks that come with all this freedom. The dogs are supervised at all times, however rough play does occur and this leads to a slightly increased risk of injury. 

While we strive to achieve a safe environment for all dogs at PamperPup, we cannot prevent accidents, injuries, illnesses or changes in behavior.  By bringing your dog to PamperPup, you accept these risks and you release PamperPup and its staff from all liability arising from the occurrence of such events.
 
Just as when you send a child to school, dogs can get colds, coughs, stomach bugs and other contagious diseases. Just as your child’s school does not pay for doctor’s visits when your child is injured or becomes sick, PamperPup does not pay for vet bills if your dog becomes sick or is injured while with us.
 
Two of the more common contagious diseases are Canine Cough and Puppy Warts.

Canine Cough: Canine Cough, or Bordetella is the name for many different strains of upper respiratory diseases that cause a dog to cough or make a hacking or choking sound.  It is usually not very serious and will pass in a few days.  However, if your dog does begin coughing, we do recommend that they see a veterinarian to ensure that they receive proper treatment because the coughing can lead to more serious issues if left untreated.  (Most veterinarians prefer if you call ahead so they can give you instructions on how to enter their building in order to avoid spreading the cough.)
 
If your dog is coughing, do not bring them to PamperPup until your vet has cleared them to be around other dogs (typically a week or so after their symptoms have subsided.)  If a dog is boarding with us and begins to cough, we have isolated areas where they can stay that are vented to the outside until they are picked up.  We will also notify you and contact a veterinarian on your behalf.
 
PamperPup does require the Bordetella vaccine for all dogs that visit us.  But, the vaccine, like a flu vaccine for people, does not prevent all strains of potential upper respiratory issues.
 

Puppy Warts:  These cauliflower shaped “warts” caused by the Canine Papilloma Virus typically appear in a dog’s mouth but can also appear on their paws or elsewhere.  They most commonly appear in dogs with weaker immune systems like puppies.  Like Chicken Pox for children, once a dog has had them, they have boosted their immune system against them and they typically do not get them again.  So, it is often considered just a “right of passage” for puppies.  They are not pretty, but they typically do not pose a health risk for your dog and they will usually just fall off in a week or two.  However, if your dog does contract Puppy Warts, you may want to contact your veterinarian just to ensure that there are no health concerns you need to consider.  Although Puppy Warts are contagious, very few dogs will contract them if they are around another dog with the warts since most dogs’ immune systems are strong enough to ward against them.  Even so, PamperPup does not allow dogs that have Puppy Warts to participate in group play until the warts are gone.
 

Accidents and Injuries:  Just as a school or sports team can not prevent injuries for children who attend school or play sports, PamperPup can not prevent injuries and accidents 100%.  While accidents and injuries can occur at any time, there is a greater risk of an accident or injury if a dog participates in group play. Dogs can sometimes experience wounds or cuts, scratches, broken nails, sore paw pads, sprains or other injuries in group play.  You need to be sure that you are comfortable with this prior to choosing group play for your dog.
 
Also, it is important to check over your dog after they have participated in group play, grooming or otherwise attended PamperPup.  While our staff checks over all dogs at least daily, injuries can sometimes be missed and can sometimes happen without our staff’s awareness.  Even a small cut or puncture can become infected or cause more serious issues if not cleaned and properly cared for.  So it is your responsibility to closely check your dog for any injuries and to ensure that they receive the proper care.
 
Bloat: Canine Bloat (gastric dilatation-volvulus) is the rapid swelling of a dog’s stomach, which becomes filled with excess gas, fluid or food and enlarges and twists the esophagus and intestines shut.  Bloat is an unpredictable, life-threatening emergency that has no known cause and the symptoms can be very hard to recognize.  While bloat is most common in larger breeds, it can occur in any dog at any time and without warning.  It is possible for a dog to die from bloat in a short amount of time, sometimes even before any symptoms are noticed. 
 
If we are concerned that your dog has bloat, we will take them for emergency treatment immediately.  We will contact you or your emergency contact if possible, but a decision may need to be made quickly. Surgeries relating to bloat can be expensive and may not be successful.  If you would prefer for your dog not to have surgery in the event they are affected by bloat, you may document that in writing with a signature for your dog’s file.  Otherwise, PamperPup will seek all available treatment possible in consultation with the veterinarian and you will be responsible for any expenses. 
 
Behavioral Issues: PamperPup is not responsible for any behavior issues or perceived behavioral issues that may result from your dog socializing with other dogs or otherwise attending PamperPup.
Remember, if you are not comfortable with the increased risks associated with group play, you may always elect our Home Visit option for your dog.
 
Allergies: If your dog has allergies of any type, it is your responsibility to ensure that the staff at PamperPup is aware of these allergies and the protocols to follow in the event of a reaction.  If your dog has any food allergies, it is important to mention to the PamperPup staff and also provide the suitable medication during their stay at PPP.
 
Health Conditions: All dogs attending PamperPup must be in overall good health and dogs in group play must be fit to play in an active environment.  Dogs that have casts, stiches or medical devices are typically not good candidates for group play as the other dogs will be drawn to and chew on these items.  Dogs that have hearing conditions can often be successful in group play, but dogs with vision impairments are generally not comfortable in a group of dogs.  If your dog has hip or joint conditions, or other physical conditions, please discuss them with your veterinarian before your dog participates in group play or otherwise attends PamperPup.
 
Please let us know if your dog has any health issues.  We are able to care for many dogs with special health needs, such as special feeding, more frequent bathroom breaks, or mobility issues.  There may be an additional fee required.  So, if your dog needs special care, be sure to discuss this with us prior to your dog’s arrival so that we can determine if we will be able to provide the care your dog needs. 


11. If your pet is not inclined to participate in group play, we will be on hand to walk and exercise them individually in our grass garden throughout the day. There's even a private and VIP room where your furkid can choose to have some privacy and alone time.

12. Furkid's pick-up and drop-off time will be advised accordingly upon confirmation of your booking.

13. We strictly do not entertain walk-in without a prior scheduled appointment. Kindly call 011 3311 8945 to get a visit slot arranged.

14. We appreciate punctuality for appointments (for visits, check-ins, check-outs) as we need to plan ahead among the team members of PamperPup and also to allow operations to run smoothly. Late Fee applies for last minute rescheduling and delays. 

15. Pet cab service is available on weekday work-days. 12:00pm - 3:00pm. We do not carry out pet cab requests during peak traffic hours and weekend. Pet cab services has to be booked in advance.

16. Kindly note that holiday surcharge is applicable on ALL Public Holidays and the eve of major holiday seasons in Malaysia. The PamperPup Team appreciates your understanding that we carry out in-house operations during the important festive seasons. This fee is absolutely not waivable.

17. While we don’t mind taking care of your elderly dog while you are away, you acknowledge that geriatric dogs do get sick and have the potential to pass on to the other side at any time. Because of their elderly nature you acknowledge the risk involved and do not hold PamperPup responsible for any possible illness or death due to their age. In fact, we aim to ensure that your elderly dog enjoy their stay at PPP by providing a quiet and comfortable space. We also assist your elderly furkid to the off leash park to have some supervised and leisurely walks, usually with calmer furkids who are gentle in temperament. Video updates are also sent to owners to keep family members updated about their stay at PPP.

18. The practice of real-time/same-day video update is NOT available at PamperPup as we focus most of our attention and energy on furkids at home during operating hours. Our focus is not on our phones and social media. Our focus is on each and every furkid at home.

However, we dedicate specific time slot (in the evening time, or the next following morning) during the day for screen time, where we retrieve photos and videos from the recording phones, before distributing out to each family on WhatsApp. Video files are large so we have a few recording devices to capture moments with the furkids. Recorded videos are average at 3 minutes length. Some even go up to 10 minutes. Each video has to be uploaded to the cloud. These processes require time so we appreciate your patience.

In the event that we miss out sending video update to you, do send us a reminder. We appreciate a kind reminder as we have many chat groups on WhatsApp to manage. 

During peak holiday season, video recording sessions will reduce drastically as we chose to focus all our energy taking care of furkids at home. Do expect a reduction on video updates.

For those who are new, do book Introductory Day Care/Sleepover session prior to the busy holiday so that anxiety on both sides (yours and/or your furkid's) is managed wisely during busy times. Introductory sessions are held on non-peak season, weekday work days, in which we can pay extra focus on caring for a newbie.

Pet parents are urged to do their due diligence to prepare their furkids ahead of a festive-season boarding session, and avoid last-minute rush. This will greatly benefit your furkid as he/she will already identify PamperPup seamlessly as his/her second home when boarding happens. It is like sending a kid to school, but first, the process will start slowly with Orientation Week. Your furkids deserve that too as a gentle baby-step prior to a boarding session.

19. You do not need to bring beds, bedding or toys however if you choose to whatever you bring must be freshly laundered and labeled. Kindly note that we cannot guarantee safe return of these items. 
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20. On check-out days (the day you pick up your furkid from furcation at PamperPup), shower slots will be carried out at 230pm - 430pm by default. Check-out window is 430pm - 6:00pm. Kindly plan your schedule ahead for the time mentioned. This arrangement is set in such a way so that we can ensure the serenity of our dog house. We put ourselves into the furkids' shoes and we want to keep all dogs at home stress-free. With window for shower and check-out set in such manner, our daily routine goes on smoothly with no interruptions and sudden surprises. 

As for dogs who opt out of the shower & blow-dry services, check out window: 2:30pm - 6:00pm. All these while keeping in mind that we rest on Sundays, Public holidays, and the eve of all major holidays. However, do note that you will be picking up a dirty dog. We always quote 'a dirty dog is a happy dog', 'a well-exercised dog is a happy dog' - furkids at PamperPup gets access to our 12,000sqft garden. A lot of activities at PamperPup is back in nature. Dirt, mud, grass and all. 

There is a daily ritual routine prior to check out. Here's the daily flow at our dog house:
Morning: Dogs are out and about at our mini park while we carry out our daily cleaning tasks. both sides of your mini parks are occupied. Appointments are not welcomed as our gardens are occupied during those hours. Each group of furkids will have their respective outdoor time, hence why this can be time consuming while we keep each classroom of furkids are safe within their group.

Late morning - Noon time: Meal time! Each furkid is fed individually and respectfully. Each furkid will eat in peace with no disturbance.

PamperPup staff lunch hour: 1pm - 2pm

Check out can commence 2:00pm and onwards depending on the time agreed upon. Furry tenants will continue to have outdoor playtime sessions throughout the day as much as the weather permits.

We close sharply at 6:00pm to rest adequately while we carry out tasks to wrap the day up for our home. Good rest on a daily basis ensures that we give the best of ourselves to your furkids.

If you cannot arrive in time to pick your furkid up, plan for next day check out, your respect towards our schedule is highly valued.

21. NO appointments are carried out on Sundays, Public Holidays and eve of Major Public Holidays. Public Holidays are absolutely SACRED to us and we value your respect towards it.

22. We appreciate feedback from all our valued customers. However due to the nature of our work at PamperPup, we dedicate a great part of our time to caring for furkids here at our home, hence we lack the luxury of time for written responses ie emails. Two channels of effective communications with PamperPup in regards of feedback and follow-ups:
a. a phone conversation with us at 01133118945
b. a face-to-face appointment at an agreed location, time and date
c. message us at WhatsApp at 01133118945

23. We do not accept unkept dogs. Examples: Furkids who are long overdue for grooming, shower and blowdry, with tangled hair, with overly long unkept coat, not de-shedded to say the least. These furkids will be re-directed to the PET SALON nearby for a profession grooming session. We appreciate that pet parents uphold the cleanliness and grooming needs of their respective furkids as a foundation to pet care. To avoid such last-minute chaotic scenarios. keep your furkid clean at all times. Occasional trips to a reputable salon will also ease up a hectic schedule for pet parents. All furkids deserve a wholesome and professional grooming experience.

At PamperPup, elemental shower and blow-dry is carried out as a icing on the cake towards the end of a furcation for your furkids so that pet parents receive a clean and good-smelling furkid. So do book a shower and blowdry session at PamperPup to complement the furcation experience.

24. For furkids staying over the weekend with us, especially for those who opt to pick up their furkids on a Monday, kindly expect for check out to be shifted to Tuesday due to the fact that we require time for shower and blow-dry. Also, do acknowledge that furkids might also receive their shower session at a pet salon (trusted service provider, 4 minutes drive away) for whenever shower slot is full at PamperPup. Which means pet parents will pay for a basic grooming as per salon rate. Do expect that you will have to adhere to completion time set by the salon. We value your time and patience as we carry out a gentle shower session for your furkid. 

We want to provide a wholesome boarding experience for your furkids. Your furkids can go crazy and roll over on our luscious garden as much as their heart desire. Afterall, a dirty dog is a happy dog. Dogs love nature! Rest assured, you will not be picking up a dirty dog, because your furkid will be included into our Shower Timetable before they go home. We love the idea of pet parents picking up a clean and nice smelling dog after a boarding session. 

As for those who opt out of shower and blow-dry, pick your furkids up at your own risk!

Be sure to cover your car seats too. If you opt of grooming, KINDLY NOTE THAT WE ABSOLUTELY DO NOT CARRY OUT ANY TYPE OF FREE WASHING DURING CHECK OUT. This is highly disruptive to our daily timetable as we have a schedule to follow through to care for all furkids residing at PamperPup.


25. WEEKLY SALON VISITS
FOR DOGS WITH WEAK SKIN BARRIER/LONG COAT/THICK COAT (Shower and Blow-dry in a professional grooming set-up)
FEE: determined by the salon, bared by pet parents

​We work closely with dog groomers to privide a wholesome service to your furkids. Furkids stay more than 7 days with us will be sent to the salon for coat and scalp maintenance. This service is DEFAULT for furkids with long coat and sensitive skin. Pet parents who are concerned with their furkids skin rash/allergies/coat should request for this. Grooming in a salon set-up will allow groomers to have the professional environment to observe your pets' skin health up close, enabling groomers to spot skin problem which will then determine if the problem requires veterinary care.

We decided to team up with groomers at a trusted pet salon to help keep all furkids checked during their stay here at PamperPup. With so much exposure to nature/soil/heat/sun/unpredictable and unknown allergies/other furkids, it is great to have other professionals to help check on the furkids in case we overlook on a certain matter. Afterall, the task of caring does take a village, as the saying goes.